Notice 購物須知

Thank you for choosing the art sales platform of 福嶼藝術 FORMOSA ARTIST ®! To protect your shopping rights, below is important information regarding payment and logistics. Please read it carefully before placing your order.

1. Payment Processing

  • Payment Methods:
    • At present, only bank transfer payments are supported. Other commonly used third-party payment tools will be added later.
    • Consumers should ensure they are using a secure network environment when making payment and verify the correct transaction amount.
    • If you have any questions, you may contact us by phone, email, or through our social media platforms, and we will assist you with the relevant matters.
  • Payment Security:
    • This platform uses encryption technology to protect transaction security and ensure that your personal information and payment details are not disclosed.
    • If you encounter any issues during the payment process, please contact our customer service team.
  • Amount Confirmation:
    • Your order amount will include the price of the artwork and shipping fees, if applicable.
    • Once the order is successfully placed, the system will send a confirmation email to your inbox with complete payment details.

2. Logistics Processing

  • Shipping Methods:
    • We provide the following shipping methods, and the available options may vary depending on each artwork and delivery region:
      • Shipped by the platform: The platform will assist with packaging and shipping, and provide a logistics tracking number. Processing time is approximately 1 to 3 business days.
      • Shipped directly by the artist: The artist will be responsible for packaging and shipping the product and will provide the relevant logistics information after shipment. Processing time is approximately within 1 to 2 weeks (6 to 12 business days).
  • Tracking:
    • Whether the item is shipped by the platform or the artist, you will receive a tracking number for convenient delivery status inquiries.
    • If you do not receive the logistics information, please contact our customer service team.
  • Delivery Time:
    • Delivery time will vary depending on the region and shipping method. After shipment is completed, it usually takes 3 to 6 business days to receive the product.
    • International shipping may be affected by local customs procedures, so please allow additional time in advance.
  • Shipping Fee Policy:
    • Shipping fees will be calculated based on the product’s weight, volume, and delivery region. The detailed amount will be shown on the checkout page.
    • If your order exceeds the platform’s specified amount (for example, NT$30,000), you may be eligible for free shipping (specific rules are subject to the website announcement).

3. Returns, Exchanges, Refunds, and Issue Handling

  • Return and Refund Policy:
    • Please confirm whether the product you received matches your order. If you have any issues, please contact customer service within 7 days of receiving the product.
    • As artworks are special items, returns will not be accepted for reasons other than product defects.
    • If a return is required, the buyer is responsible for packaging and shipping costs.
    • The refund will be transferred back to the bank account provided by the buyer after deducting shipping fees, handling fees, and interbank transfer fees.
  • Damaged Product Handling:
    • If the product is damaged during delivery, please take photos immediately upon receipt and contact customer service. We will assist with the matter.
    • Whether the product is shipped by the platform or directly by the artist, photos will be taken throughout the process before shipment to ensure the quality and condition of the artwork.

 

感謝您選擇福嶼藝術 FORMOSA ARTIST ® 的藝術品販售平台！為了保障您的購物權益，以下為關於金流與物流的重要資訊，請在下單前詳細閱讀。

1. 金流處理

  • 付款方式：
    • 目前僅提供銀行帳號匯款付款，其他常見的第三方支付工具將於後續新增。
    • 消費者確保付款時使用安全的網絡環境，並核對正確的交易金額。
    • 有任何問題可以來電或來信或透過社群媒體平台與我們聯繫，將為您處理相關事宜。
  • 付款安全：
    • 本平台採用加密技術保障交易安全，確保您的個人資訊及付款資料不被洩漏。
    • 若您在付款過程中遇到問題，請聯繫我們的客服團隊。
  • 金額確認：
    • 您的訂單金額將包含藝術商品價格及運費（若適用）。
    • 下單成功後，系統將發送確認信至您的電子郵件，內含完整的付款明細。

2. 物流處理

  • 寄送方式：
    • 我們提供以下寄送方式，具體選項將依每件藝術品不同與配送地區而異：
      • 由平台端負責寄送： 平台將協助包裝與寄送，並提供物流追蹤號碼， 處理時間約 1 ~ 3 個工作天內。
      • 由藝術家端直接寄送： 藝術家將自行負責商品的包裝與寄送，商品寄出後並提供相關物流資訊， 處理時間約 1 ~ 2 week 內 ( 6 ~ 12 個工作天 )。
  • 物流追蹤：
    • 不論由平台或藝術家寄送，您都將收到物流追蹤號碼，方便查詢配送進度。
    • 若未收到物流資訊，請聯繫我們的客服。
  • 配送時間：
    • 配送時間將因地區及物流方式而異，寄送完成後通常需 3 – 6 個工作天 即可收到商品。
    • 國際配送可能受當地海關影響，請提前預留時間。
  • 運費政策：
    • 運費將根據商品重量、體積及配送地區計算，詳細金額會顯示於結帳頁面。
    • 若您的訂單金額超過平台指定金額（ 例如：NT$30,000），可能享受免運優惠（具體規則以網站公告為準）。

3. 退換貨、退款與問題處理

  • 退換貨款政策：
    • 請確認您收到的商品是否與訂單內容一致，若有任何問題，請於收到商品 7 天內 聯繫客服。
    • 因藝術品屬於特殊商品，非商品瑕疵原因將不接受退貨。
    • 如需退貨須由買家自行負責包裝與運費。
    • 款項將扣除運費、人工處理手續費、銀行跨行轉帳手續費後轉帳回購買者提供知銀行帳號。
  • 商品損壞處理：
    • 若商品在配送過程中受損，請於收到商品後立即拍照並聯繫客服，我們將協助處理。
    • 不管是平台或是藝術家端寄出商品前皆會全程拍照確保藝術品的品質狀態。